Network Orbitz, Inc. (“Network Orbitz”, “we”, “us”) respects your privacy. This policy explains what information we collect when you use our website, request quotes, buy or sell equipment with us, and how we handle it. We keep it simple: we collect what we need to serve you, we protect it, and we never sell it.
1. Information we collect
Information you provide
When you request a quote, create an account, place an order, or ask us to buy your equipment, we collect business contact details — your name, company, work email, phone number, billing and shipping addresses — along with the details of your request, such as part numbers, equipment lists, and order history.
Information collected automatically
Like most websites, we collect standard technical data when you visit: IP address, browser type, pages viewed, and referring pages. This is covered in more detail in our Cookie Policy.
2. How we use your information
We use the information we collect to:
- Prepare quotes, process orders, and arrange shipping and logistics
- Provide valuations and complete equipment buyback transactions
- Respond to support requests and warranty claims
- Send transactional communications about your orders and account
- Improve our website, catalog, and services
- Meet legal, tax, and audit obligations
3. Sharing and disclosure
We do not sell your personal information. We share it only with service providers who help us operate — freight carriers, payment processors, and IT and analytics providers — under contracts that limit their use of it, and where required by law. If Network Orbitz is involved in a merger or acquisition, your information may transfer as part of that transaction, subject to this policy.
4. Data retention & security
We retain business records for as long as needed to serve you and to meet legal obligations, then delete or anonymize them. We protect your information with administrative, technical, and physical safeguards appropriate to its sensitivity. Note: this policy covers your personal data — data stored on equipment you sell to us is handled separately under our certified data-sanitization process, documented with every buyback.
5. Your rights and choices
Depending on where you’re located, you may have the right to access, correct, delete, or export the personal information we hold about you, and to object to or restrict certain processing. To exercise any of these rights, contact us using the details below — we respond to verified requests within 30 days. You can opt out of non-transactional email at any time using the unsubscribe link.
6. Contact us
Questions about this policy or your data? We’re easy to reach:
Network Orbitz, Inc. — Attn: Privacy
801 Travis Street, Suite 2101, Houston, TX 77002, USA
support@networkorbitz.org · +1 (877) 567-2489